Reference

Terms & Conditions That Work for You

When you open an account with us, you're agreeing to a clear set of rules — what we do with your money, how we protect your data, and…

Account ownershipPayment securityWithdrawal rightsData privacyContact us anytime
uban4 Terms & Conditions That Work for You
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How to Reach Us About These Terms

Team online

Live Chat

Open the chat bubble in your lobby during active hours. We answer term questions, account status queries and withdrawal concerns. Response time is usually under two minutes.

Email Support

Send formal requests about your data, account history or term clarifications to our support mailbox. We reply within 24 hours on business days with detailed, documented answers.

Account Settings

View your account agreement, payment method records and withdrawal history directly in your account. All term-related documents are stored there for your reference.

HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

Data Handling

We collect your name, contact details and payment information to verify your account and process deposits and withdrawals.

Account Security

Your password is yours alone; we never ask for it. Deposits are encrypted end-to-end.

Cookies and Tracking

We use cookies to keep you logged in and to detect fraud.

Your Rights

You can request a copy of your data, ask us to correct errors, or demand deletion where law permits.

Retention and Deletion

We keep your account data for seven years after closure to meet regulatory requirements in Indonesia.

Dispute Contact

If you dispute a charge or believe we've breached these terms, contact our disputes team via email with your account…

Terms & Conditions — Frequently Asked

Your account remains active and your balance stays in your wallet. We don't close dormant accounts or deduct inactivity fees. You can return anytime and withdraw your funds through DANA, OVO, GoPay or QRIS.

Yes. Go to your account settings, select 'Payment Methods' and link a new DANA, OVO, GoPay or QRIS account. Withdrawals must go to the method you linked at registration, unless you update it in advance.

It means access to certain games, features or account types may vary based on Indonesian regulations or rules in your specific region. We apply the laws where you play. If you're unsure whether something is available to you, ask our support team.

No. Before closure is processed, you must withdraw your remaining balance to your linked payment method. We don't keep unclaimed funds. After withdrawal, you can request account deletion and your data will be removed per our retention policy.

Email our support team with 'Data Request' in the subject line and include your account number. We'll compile your deposit history, profile information, device logs and game activity into one document within 30 days.

Sharing your account, using false identity details, depositing from stolen payment methods, or attempting fraud. We'll notify you of the breach and reason before any suspension, and you can respond via email within seven days.

Access depends on local law in your location. If you're a resident of Indonesia or in a supported region, you can access the full lobby, live tables and sportsbook. Check our support page or contact live chat to confirm your region's status.